Sunday, October 22, 2017

SERVICE FULFILLMENT MANAGER CHECKLIST

SERVICE FULFILLMENT MANAGER CHECKLIST:
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The Service Fulfillment Manager replaced the Installed Base Interface concurrent program in 11.5.6.

1. Verify that the 'SFM - Event Manager Queue' is running.
a) Change the responsibility to SFM System Administrator.
b) Navigate to Administration -> Queue Console
c) Click on Event Manager Queue.
d) Click on the Services Button.
e) Look for the SFM Event Manager Queue Service.
f) Check if the 'target' processors is set to 1. If this is not set to1, change the value to 1 and start
the SFM event manager queues.


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